Privacy Policy

1. Introduction

Welcome to Fast Comand. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By using Fast Comand, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our application.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our application.

3. Permissions We Request

Fast Comand requests certain permissions to provide you with the full functionality of the application. Below is a detailed explanation of each permission and why it is needed:

4. How We Use Your Information

We use the information we collect for the following purposes:

• Account Creation and Authentication: We use your phone number to verify your identity through OTP (One-Time Password) verification via SMS or WhatsApp. This ensures the security of your account.
• Order Processing: We use your information to process, fulfill, and deliver your orders.
• Push Notifications: We use push notification tokens to send you real-time updates about your orders, delivery status, and important account information.
• Profile Management: We use your profile information to personalize your experience and display your information in the application.
• App Functionality: We use collected data to provide, maintain, and improve our services, including troubleshooting technical issues.
• Communication: We may use your contact information to send you important updates, respond to your inquiries, and provide customer support.

5. Third-Party Services

We use the following third-party services to provide certain features of our application. These services have their own privacy policies:

• Chinqit: We use Chinqit for OTP (One-Time Password) verification via SMS or WhatsApp. Chinqit receives only your phone number for the purpose of sending verification codes. Please review Chinqit's privacy policy for more information.
• Firebase Cloud Messaging: We use Firebase Cloud Messaging (FCM) to deliver push notifications to your device. FCM receives only your device's push notification token, not your personal information. Please review Google's Privacy Policy for Firebase services.
• Cloud Storage: We use secure cloud storage services to store your profile pictures and other images. These services use industry-standard encryption to protect your data.
• Database Services: We use secure database services to store your account information, order history, and other application data.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Local Storage: Authentication tokens are stored locally on your device using encrypted storage mechanisms.
• Encrypted Transmission: All data transmitted between your device and our servers is encrypted using HTTPS/TLS protocols.
• Secure Server Storage: Your personal information is stored on secure servers with access controls and encryption at rest.
• Token Management: We use secure token-based authentication with automatic token refresh mechanisms.
• Regular Security Updates: We regularly update our systems and applications to address security vulnerabilities.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account Information: We retain your account information for as long as your account is active. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.
• Order History: We retain order history and order data for record-keeping and legal compliance purposes.
• Push Notification Tokens: We retain push notification tokens until you delete your account or revoke the permission.
• Legal Requirements: We may retain certain information for longer periods if required by law or to resolve disputes.

8. Your Rights

You have the following rights regarding your personal information:

• Access: You can access and review your personal information through the application settings.
• Update: You can update your personal information, including your name, email, gender, and profile picture, at any time through the application.
• Delete Account: You can request deletion of your account and associated personal information by contacting us or using the account deletion feature in the application.
• Opt-Out of Notifications: You can manage notification preferences in your device settings or within the application.
• Data Export: You can request a copy of your personal data in a portable format by contacting us.
• Withdraw Consent: You can withdraw your consent for data processing at any time, though this may affect your ability to use certain features of the application.

9. Children's Privacy

Fast Comand is not intended for use by children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy in the application.
• Sending you a notification through the application or via email if you have provided your email address.
• Updating the "Last Updated" date at the top of this Privacy Policy.

Your continued use of the application after any changes to this Privacy Policy constitutes your acceptance of the updated policy.